Refund Policy

At Dé Johnea Bianca, each piece is crafted with care and intention. Because we are a small independent brand creating limited runs and one-of-a-kind designs, our return and exchange policy is structured to protect both our customers and our brand integrity.

General Returns (Ready-to-Ship, Regular-Priced Items)

• Customers have 14 days from the delivery date to request a return or exchange.

• Items must be:

  • Unworn, unwashed, and unused.

  • Free of stains, odors, and damage.

  • In original packaging, with all tags attached.

• Approved returns will be issued as store credit only. No direct refunds to the original payment method.

• If the requested exchange item is unavailable, a store credit will be issued instead.

Swimwear

• Due to hygiene standards, all swimwear is final sale.

• No returns or exchanges are accepted on swimwear items.

• Exception: If you receive an incorrect or defective item, it may be exchanged for the correct item (subject to availability).

One-of-One & Limited Edition Pieces

• Final Sale. These exclusive items are not eligible for return or exchange.

Sale, Pre-Order & Made-to-Order Items

• Final Sale. No returns, exchanges, or cancellations.

Exchanges & Store Credit

• If an exchange is requested and:

  • The new item is higher in price, the customer pays the difference.

  • The new item is lower in price, the remaining balance will be issued as store credit.

• Store credit never expires and can be used on future purchases.

International Orders

• Final Sale. We do not accept returns or exchanges on international orders.

Processing Timeline

• To initiate a return, email info@dejohneabianca.com within 14 days of delivery.

• Once approved, items must be shipped back within 7 days.

• Returns are processed within 5–10 business days once received.

Damaged or Incorrect Items

• Must be reported within 48 hours of delivery with photos.

• Eligible for replacement or store credit only.