Processing Time

• Please allow 2–3 business days for order processing on all ready-to-ship, made-to-order, and pre-sale items.

• Production timelines vary for made-to-order and pre-sale items and will be clearly stated on each product page. Shipping will begin once production is complete.

Shipping Method

• All orders are shipped via USPS Priority Mail at this time.

• Once your order has shipped, you will receive a tracking number via the email provided at checkout.

International Shipping

• International shipping options are being expanded. At this time, USPS is available. As we grow, options like DHL, UPS, or FedEx may be added. Customers are responsible for any customs fees, taxes, or import duties charged by their country.

Delivery Issues

• We are not responsible for packages lost, delayed, or stolen after they have been marked as delivered by the courier. If your package shows “delivered” but you haven’t received it, we recommend contacting your local post office or courier.

• If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for re-shipment costs.